AABSA reposseses vehicle while Ombudsman is investigating a credit protection claim.

A couple of weeks ago i wrote a review about Absa insurance and credit protection on my car.I received a response from Mr Russel who tried to help the best way he could.The situation is currently with the ombudsman who are investigating my claim.The most unfortunate thing about this is that, the car was repossesed today. and after telling the agent about the situation.,he still took the car.This is atrocious.I called Absa life and was asked if AVAF was aware of this dispute and i explained they had knowledge as i sent correspondence to Mr Russel and mentioned it to AVAF.