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I have vehicle finance with absa, they requested confirmation of my vehicle insurance on the 24th of may as a requirement for the continued financing failure to provide would result in the auto allocating me their own insurance. I provided this promptly within 24hours as per below screen shot: From: Lungile Mawela <***> Date: Wed, 24 May 2023, 12:05 To: ***ca Subject: Re:Request for confirmation of Insurance: ‪***0‬ Good Day Please findd attached as requested ID number ‪***‬ ID number is the document open password

Sent from my phone

-------- Original message -------- From: AVP Services <***ca> Date: Wed, 24 May 2023, 11:19 To: *** Subject: Request for confirmation of Insurance: ‪***0‬

MISS LUNGILE PAULINA MAWELA 108 MAMPE ST KWATHEMA 1575 Gauteng Date 2023/05/24 Reference ‪***0‬ Request for confirmation of short term vehicle insurance Vehicle description 2022NISSANMAGNITE1.0

I followed up the next day requesting the confirm receipt as I had not heard from them since sending the requested info as per below email:

From: Lungile Mawela <***> Date: Thu, 25 May 2023, 16:04 To: ***ca Subject: Fw:Request for confirmation of Insurance: ‪***0‬

Good day Please confirm receipt

Still I heard nothing. A few weeks later I received an sms with the same request. I responded as per below:

From: Lungile Mawela <***> Date: Wed, 28 Jun 2023, 11:22 To: ***ca Subject: Fw:Request for confirmation of Insurance: ‪***0‬//I'd number: ‪***‬ I sent this long ago and even sent a follow up asking you to confirm receipt

I still heard nothing after this. On the 21st I received email confirmation of my new vehicle insurance with absa. I immidiately called the contact Centre got through to Shanice Engelbrecht and emailed her the trail from the initial request along with the requested policy schedule of my insurance, she confirmed receipt on the call and advised she will be escalating and will send email confirmation which she did not. I called on Monday and she insisted she had sente an email which I had not received. I called on Tuesday and spoke to Anthony who confirmed seeing these documents on their system and advised it would take 5 to 7 working days to resolve. I have just received the below email from absa:

From: AVP Services <***ca> Date: Thu, 27 Jul 2023, 19:08 To: *** Subject: RE: FW: Fw:Request for confirmation of Insurance: ***0//I'dnumber:*** [ ref:_00D1r1GluM._5005qTvLfn:ref ] Good day

Please note we have not received your Policy schedule. Please send the lates Policy schedule from your insurance company inorder fo us to cancel and refund where dual insured.

The worst 5days since being with absa vehicle financing