TC
Tshepisho C
1 reviews | Active since May 2025
23 May 2025, 19:04
A very unhappy loyal customer
I am struggling to get my rewards after I was promised that I will get it after the first instalment. It has been 4 months…meaning four instalments done with no communication so far from ABSA. and i have called absa home loans a couple of times and I get different reasons why I am not getting the rewards as yet
As a customer for over ten years with ABSA, having two bonds with them. I am a very disappointed customer right now
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Absa's replyOfficial
26 May 2025, 08:35Dear Tshepisho Chokwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply26 May 2025, 08:35
Official
Dear Tshepisho Chokwe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw