A very disappointing Bank to Bank with.....

Absa staff have no idea as to what they are doing, there processes are a mess, my Husband went to the branch to apply for a new card, he stood there for two hours,sent him from one counter to the next and they still couldn't assist him, before going to the bank he emailed them to confirm if his account with them is still active, they got back saying yes it is, therefore he needed a new card, to date he got no help...... what a waste of time, the service is very poor and slow.....