A very bad service from ABSA

On 2026/07/31 i was de*****ed R39 327 i immediately reported to the bank and stopped my card and was given a reference number by ABSA which is ***** case ref: FSZA-2***1 i have been doing follow up weekly but nothing tangible is done yet i keep being told to wait for a call from and investigator but initially i was told to wait 15 to 20 days is this how ABSA treats its customers or they firstly check the ethnic background???in order to take a matter seriously?