a very angry, frustrated and disrespected client

I have encountered a very disappointing and pathetic experience with ABSA I have been on a payment relief and have taken out a 2nd relief which I was told that I will be debited 25% for the first month, 50% for the next month and 75% for the third month. My Third month had been October and ever since August I have been querying this and have always been told that the matter will be resolved, up and until today it has not been resolved. I have received many reference number of course for all the times I have called and not got any feedback for this. Due to this it has caused a negative impact on my ITC scoring and I have not been able to be approved for anything. I have recently app**** for a top up loan from ABSA and have been declined because of this and now this puts me in distress and creates pressure financially. I urge ABSA to resolve this and demand that I be compensated for this such negligence and dishonesty of which how I have been treated unfairly. When it comes to the monthly account fees they are very quick to debit but yet to attend to a customer it takes more than 3 months and now I have been told that I need to wait 3 to 5 working days to be contacted back. ABSA is loosing their respect and loosing a lot of customers because of this. I am not tarnishing their name but I need this to be resolved and will go to any height to get that done as they are now messing with my family