A unhappy and dissatisfied personal loan client

I am Ms Thulile Biyela, an Absa client. I took a loan from Absa last year, I ve been paying them for 13 months now for the loan of 72months period. I have a problem here that that after the debit order has been done on the 15th of the moth my account remain normal. Come 20 something of the every month,, I always find that the balance I knew has been added with an amount of R2000 always. I went to the bank to enquire about, they gave me the landline to check with personal loan department. I called and found one lady who sounded as if sh knows nothing about this matter and nothing shows on the system, she claimed that maybe it's because of the interest rate that has increased,, I tried to explain to her but she didn't know what could be wrong. After I enquired such thing did not happen in my account, I thought the problem is solved, to my surprise this month March on the 25th the balance added again with same amount of R2000. I am very worried and crossed about what Absa is doing to me, can I be assisted because it is clear that this is an inside job some one knows about this *****.

My worry this transaction doesn't appear when I view this personal loan account. Please intervene,, I am so hurt.