KB
Kim B

1 reviews | Active since Jul 2017

23 Apr 2024, 12:55

A TRUE Gold Nugget for ABSA Customer Service

Lizette Schulte From ABSA Head Office kindly assisted me with challenges I faced with at both Strand Absa and Somerset Absa "the managers of the branches were on a conference" thus everything in these branches seemed to come to a stand still in terms of "authorisation" granted. I contacted Lizette From the Somerset Branch after nearly six hours of my time between two branches. LIZETTE was there to the rescue matter resolved in a few minutes, professionally and kindly with a follow-up call the next day!!! Gems like you Lizette are very few and far between - THANK YOU FROM THE BOTTOM OF MY HEART not only as you being an employee of ABSA but also for being a decent human being. "EK WAARDEER JOUBAIE".

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Replies (1)
Absa
Absa's reply23 Apr 2024, 15:13
Official
Dear Client It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
 Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd