A terrible visit.

<p>I went to my local Absa branch in Umlazi Mega City on the 9th of March 2017.</p> <p>I needed help, financial help to be exact . As a loyal Absa customer since 2011, I went to the place now I call home for help. </p> <p>I knew Absa would treat me with the utmost respect because of their values. Unfortunately today I was wrong.</p> <p>I was greeted with a smile and so much warmth upon arriving at the branch before I was sent to a consultant . Little did I know I was going to be disappointed by one fellow employee.</p> <p> I was assisted in minutes and also disappointed in less than a minute . I came to apply for finance as I had an unexpected incident that needed urgent attention.</p> <p>I have previously app**** for finance at Absa and was impressed of the courtesy and efficiency of my application, not forgetting my confidentiality.</p> <p>Phumzile Dlamini was the consultant who assisted me and had no courtesy at all but rather publicized the reason for my visit.</p> <p>I was asked so many questions that rather exposed me,rather than helped me to get the necessary finance .</p> <p>Immediately when the questions were answered,I was told in seconds that my application has been declined.</p> <p>As a consumer in the financial industry, I have the right to be given a reason for my application to be declined and is mandatory that a consumer is given a printout of the reason and credit bureau report. </p> <p>Phumzile Dlamini tried to explain to me verbally ,she couldn't even turn her screen so that I could also see it visually .</p> <p>Honestly her explaination sounded like a nursery rhyme with no meaning at all.</p> <p>She even shouted as if she was at stadium wanting everyone to hear that my application has been declined .</p> <p>She even had the audacity to say she exhausted all avenues to have my application approved but failed .</p> <p>I left hopeless, naked and ashamed that the place I have considered to be a home has just let me down. When I lifted my head up,after leaving my fellow bank, my eyes came across Nedbank.</p> <p>A place where I just use to walk by ,only to find out that one day it will be place where I will get the help I need. </p> <p>I stepped in their warm and welcoming branch in Umlazi Mega City and felt so important as if I was the only customer in the branch .</p> <p>They were having a fairly busy day but was assisted immediately by Mr Khulekani Zulu .</p> <p>I felt like I was at home, because I was treated with the utmost respect and my confidentiality was their number one priority.</p> <p>Khulekani was welcoming and sensitive during my whole application and was also shocked by the fact that why was my own bank declining me being a loyal customer and a person who always pays their debt on time .</p> <p>Bearing in mind that I had previously app**** for finance at Absa and paid off the debt way before the term end date.</p> <p>My visit at Nedbank was literally less than 15 minutes. In those 15minutes my pride and dignity was restored. I end my story here. From a disappointed Absa customer- Sneh Mngadi</p> <p> </p>