A terrible experience with absa and travelstart

I tried to book a flight through absa travel on my absa app on Monday 09/06/25, i did the booking and i approved the payment on my app, i was then told the flight was no longer available, but the money was still taken out my bank account, i then called absa travel who then said the money was returned immediately , maybe i just did not get the sms, i informed the agent that it was not as my balance in my account has not gone up since i paid for flight and that the transaction is showing uncleared on my app when i go into my account, i was then told to wait till Wednesday by that agent it will come back into my account, but on wednesday there was still nothing. I called absa again and was informed by another agent that they cannot return the money the travel agent needs to do so, which i then informed the agent that absa travel said they had done it already but i have not received anything, the agent then informed me they must give proof via email saying they returned the money, which they did, i then forwarded the email through to Absa on Wednesday 11/06/25, but still no money came into my bank account. I called again on Friday 13/06/25 and the agent told me my case was still being processed, it takes 48hrs, so i informed her it is Friday which is 2 days later(48hrs), she rudely told me it is not and i must just wait, today is Saturday 14/06/25 and i have still have not received any money.I was suppose to travel to Capetown for some urgent business, but was unable to as i had to use the balance of my money to cover for other accounts that i needed to pay and I am now stuck in Durban pending payment from, Absa, Absa travel which is partnered with Travelstart, i still wait not knowing if i will even get it back. I am very dissatisfied with all 3 that a solution has not been found for a whole week. It currently is still saying the amount is uncleared on my banking app.