H
Hlobisile

1 reviews | Active since Jul 2023

08 Oct 2023, 10:30

A ****show by Absa.

An awful awful experience where I accompanied my partner to the Matatiele branch in the EC. No one knows what’s going, they didn’t even know that you need to deposit at least a R100 for the card to be activate???? Kanti what are they taught ???? No he’s trying to close the account and retrieve his money, he’s been sent pillar to post just to get HIS money ? Rather store your money under a mattress guys bc there’s no ways. The consulants on the phone say one story, the ones in the branch say another. Why are we being told differently things ??????

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Replies (1)
Absa
Absa's reply09 Oct 2023, 09:37
Official
Dear Mmiselo, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards, Godfrey NdouCustomer Value Management

Best regards,