A queue with 15 people ahead of me and 1 cashier.

It's month end, and the bank is full to its capacity, however there is one cashier that is currently helping the line which I am in. <br> Apparently there's one more person that will soon help us, but he is currently balancing etc. <br> I spoke to both the branch manager, and the lady in charge of the teller department and I was advised that the bank's capacity doesn't allow the intake of any more employees.<br> <br> This is terribly frustrating. Surely it's common sense that it's month end, and Absa knows they will be busy, therefore they should employ more employees to help out during this time. <br> There are 8 stations in this bank, consisting of tellers & customer services. Of those 8, they are only 3 which are in operation.