A not so VALUED Gold Value Bundle client- or soon to be past client

On the 26th March 2018- I received a number (4 too be exact) deductions from my ABSA Gold Cheque Account (that I have had for years).

The R105 monthly fee I am not disputing, however I am disputing the additional R168 for Transaction fees, R100 for Unauthorised Debit orders and R128.80 for Admin (So I have been told by Miles the Team Leader at the call centre).

I am demanding my money be put back into my account ASAP as I am now moving my business elsewhere. ABSA is the most expensive bank with bank charges and they have no customer service etiquette at all.

As ABSA's website explains there Gold Value Bundle Accuont- I personally do not feel valued at all when banking with ABSA - the benefits of ABSA gold account are as follows as per the website

Benefits Up to R100 off a second main meal EVERY DAY at selected restaurants in South Africa, with Absa Dining. - I HAVE NEVER BEEN NOTIFIED ABOUT THIS SERVICE Free access to App Banking even without data. Buy prepaid electricity, airtime/data via our Absa Banking App - BUT YOU ARE STILL CHARGED FOR THE TRANSACTION Unbeatable overdraft interest rates R20 000 lump sum funeral benefit Activate NotifyMe and receive alerts on all transactions on your account- STILL BEING CHARGED Unlimited free card swipes- STILL CHARGED AS AN ADMIN FEE Free balance enquiries- STILL CHARGED AS AN ADMIN FEE Free cash withdrawals at tills- STILL CHARGED AS AN ADMIN FEE Opt for free eStatement and get your statement easily and on time,- STILL CHARGED AS AN ADMIN FEE when you provide your email address 50% off your spouse or life partner’s Value Bundle fee - NEVER BEEN OFFERED THIS SERVICE Register for Absa Rewards and earn Cash Rewards every time you swipe your Absa Debit or Credit card. I SWIPE ALOT AND NEVER GET UPDATED POINTS

I am a very unhappy client and I am definately moving to FNB or Standard Bank TODAY.