A none properous Festive season with Absa

<p>I app**** for a Platinum credit online and i was approved for R10 000.00 The card was delivered via coureier on the 7th of Dec 2016. The courerier collected all hard copies of orginal documents required for Fica reasons. I was told that ith would take 24 to 48hours for my card to start working. 13 December i called to enqiure as the card was not working. i was told i need to send the documents again, which i did the same day. i followed up on the 15th of Dec 2016. Nothing had been done to resolve my problem. I was told the matter had be escalted to back office and i was assure that my card would work in 24 hours. 20 Dec 2016, my card was still not working. i went to a near by Absa branch with all my documents after a consulatant told me i had to certify everything including my payslip, proof of residence and bank statement. I was assisted by Ronita Dalton (Absa branch manager) at Balfour Park. She certifed ALL my documents and sent them for me and i was CC'ed on the email. The next day i called in to check, i was told the emails sent by Ronita had no attached while i received the same email withh all documents attached. I resent to the consulatant i was speaking to and she confirmed that she received the documents (ALL CERTIFED) and all was in order. 28 Dec 2106 my card was still not working and AGAIN the matter got escalted to back office and was assure that everything would be resloved within 24 hours . 30 Dec 2106 card still not working. I called and spoke to Shaniel Singah and he promised that my card would be working before close of business. He spoke to his team leader, Solomom Phaladi and he assured me that my card would be working.</p> <p> </p> <p>On the 29 Decemebr 2016 Absa debited my Nedabnk account for a useless Credit card that does not work.</p> <p> </p> <p>Can i kindly as for the debit order to be reversed and this credit card to be cancealed. I woul like to propser with anthor bank please.</p>