A nightmare to get bank statements

<p>I'm unable to get bank statements from Absa, I have called numerous times to request this from the unhelpful and *********** call centre staff my calls get dropped and hold on for dear life just to get no assistance. I have been to the bank and stood in long queues to get this sorted out registered for online banking and was advised to email my statements from online banking to myself and again this didnt work due to my profile not being registered for estatements which Absa does not even post to me monthly!!!! Today I went back to the bank AGAIN in Wynberg Cape Town was assisted by Nocawe Hiakuva who advised I need to speak to a consultant regarding this but there are no consultants in Wynberg how ridiculous asked for the manager and was told by her that the manager won't be able to assist, so you tell me who is supposed to resolve this when I get absolutely no assistance from the call centre staff or the bank staff. The worst part of it all is that Nocawe advised me that they can't provide me with statements longer than 6 months as they have no record on system. How can a bank that I've been with for 8 years not have this information when I need it to apply for a home loan, so where am I supposed to get this information from how scary?!!! The customer service I have received has been nothing but pathetic and putrid. Funny thing is they have been calling me all day to offer me a damn personal loan that I don't need and would'nt want but can't assist me with a simple bank statement? I simply don't understand I want this matter resolved or I will be taking this further. I don't want to deal with Absa staff any longer I want a call from a manager that can fix this as it's clearly not an error on my part.</p>