A NIGHTMARE

I am having difficulties to obtain a PAID UP LETTER and recent statement for my vehicle account and I am not sure where / what exactly is required of me to get assistance. My vehicle was paid up in July and in August I received my documents as promised. I am trying to consolidate ALL my accounts AND getting hold of someone at Absa Legal is a nightmare. I have gotten to a stage of dreading to have to call you. Firstly your IVR is not use friendly, I was informed that a password will be sent to my phone for me to confirm and my cellphone number was not requested. I have sent an email to a representative that was dealing with my account in July - see automatic response email I received ‘Good day, Thank you for your email. In accordance with the President’s directive of a national lockdown, we confirm that the VAF Legal Collections division is not regarded as an essential banking service. As such, all our Legal Collections and OBS colleagues and management will go on lockdown and will not be available until 17 April 2020.We will attend to your email on our return. We are now in October of 2020 I then called ***, and I was given *** ,I got through to a consultant who advised that I was in an incorrect department / section she’s not dealing with individual accounts.

ALL am requesting is a PAID up letter and a STATEMENT.

Absa Vehicle Finance (Legal) please HELP!!