A new low for this British owned bank

I hate this bank.. On Saturday I made an online payment which the bank debited from my account but then this morning my daughter tells me she has not received the money. I login to check what happened and I see that there is an error code 950 - manager referral on this payment. I call Private Assist and the response is that I need to send an email for my query to be investigated, this will take about 48 hours and in addition, as if the insult is not enough, I will be charged R160 for this investigation.. What the **** is that .. what kind of a bank is this.. My daughter has been inconvenienced by your system failure, in addition one has to endure your poor service and be charged R160 for it.. how about you apologized for this system failure and inconvenienced you have caused and then proceed to resolve the matter within an hour..<br> <br> Why must I ****** wait a further 48 hours, be charged for it when it is all your ****** fault..<br> <br> Right now I hate everything that has to do with absa...and this is a new low for you, I have always known that you suck but this is just ********.<br> <br>