A month without a working fridge after submitting a claim in Dec

Activate by ABSA, I have to say this is the most useless insurance one can have. I logged an insurance claim on the 27th of December 2022 and for 2 weeks straight received no response and when I finally got through to the call centre they only then there was movement on my claim. then the appointend repairer for my fridge could not fix my fridge and declared it as a write off after a week of them trying to fix my fridge now I have to wait for another 4 days for them to come back to me. this is now over a month that I do not have a working fridge. Appauling service i have to say. I cant depend on this for future claims.