1 reviews | Active since Aug 2016

08 Sept 2016, 14:04

A month later still no response

<p>I have a business account that my internet banking was blocked on due to Fica but without any warning. It took me a month to resolve and it was working again. A month ago I went on to pay suppliers and it is blocked again. I emailed Mpho on 02/08 still no response. I have phoned she doesnt return my messages. I have called into business line they have emailed and called her to assist me and she still hasnt communicated. I am getting charged interest from my suppliers for late payment and cannot get access to my own money. Starting a small business is hard enough without someone treating you like you a waste of their time. I am contemplating moving all my personal accounts to another bank because of one woman that will not do her job! its over a month already of trying to get hold of one persons help. </p>

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Replies (1)
Absa
Absa's reply09 Sept 2016, 07:14
Official

Dear Customer

Thank you for bringing this matter to our attention.

Kindly provide me with your account number or ID number to enable me to log a formal complaint for you, this will be escalated to the Head of Business Bank to investigate and resolve.

Kind regards

Claudette