A major asset to Absa Westgate.

This review pertains to Absa Westgate and Nomsa B, who is a client service representative. I recently lost my mother who was an Absa client. I went to the Westgate branch where she was a client and was helped by Nomsa B. Nomsa was incredible! She patiently listened to me as I struggled, through my tears and heartbreak, to tell her why I was there. She fetched a glass of water for me and offered me tissues as I wept. When I was sufficiently calm, she explained in an extremely gentle manner what the steps were that I needed to take with regards to my mother's account. In the four weeks since my mother's passing away, I have had to go to the bank thrice to get assistance and, as fate would have it, Nomsa has helped me each time (that is simply how it happened when I was in the queue). I have also had to deal with each of the other banks in this time for other matters but no staff at the other banks were as compassionate, caring and gentle as Nomsa. She is the embodiment of what customer service should be. She is an asset to Absa Westgate. I will forever be grateful to her for assisting me in what has been an exceedingly difficult time. Thank you, Nomsa.