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Douglas F

1 reviews | Active since Dec 2013

19 Nov 2016, 15:47

A lot of fees for nothing

<p>ABSA equities have charged me a lot of fees for an account that was never used. Yes I did sign a contract which gave ABSA Equities the right to charge service fees for the account but the contract also implies that I should be using the account, which I never did. Charging fees for a zero account is rather sinical.</p>

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Replies (6)
Absa
Absa's reply21 Nov 2016, 11:07
Official

Dear Douglas

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply21 Nov 2016, 11:08
Official

Dear Douglas

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

DF
Douglas F's update23 Nov 2016, 21:36
Reviewer Update

Good day Madam

Thank you for responding.

My account number with ABSA equities is ********** .

I never used the account.

I know that journal entries were mistakenly made by ABSA in the past with regard to this account.

Your Sincerely

Douglas

Absa
Absa's reply28 Nov 2016, 13:27
Official

Dear Douglas

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande

Group Customer Care
Absa Bank Ltd

DF
Douglas F's update18 Dec 2016, 09:06
Reviewer Update

All fees cancelled. Thank you.

Absa
Absa's reply19 Dec 2016, 11:04
Official

Dear Douglas

It is a pleasure.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd