BB
Bernice B
1 reviews | Active since Dec 2018
12 Sept 2024, 10:35
A Huge frustration to get to the right department by telephone
If a star was not compulsory I wouldn't even give them 1 star! I've been struggling a week to get feedback on a debt review matter that has been paid up and the credit balance to be refunded to me. You can phone as many times as you want to and EVERYTIME you get transferred to another department! If they are even active on Hellopeter a call back would be nice! ***
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Replies (1)
Absa's replyOfficial
12 Sept 2024, 13:18Dear Bernice
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply12 Sept 2024, 13:18
Official
Dear Bernice
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care