A DOUBLE MESS

Dear Absa

As a new client to your institution, I've been met with very excellent service and can only say good things about your staff and banking practices.

You probably wondering what the one star rating is about. With all things in the world there is always a opposite to everything eg. with all the good services the bad has shown its face. I've done a switch bond, the interest rate was good and I was happy up until 27.10.2023. I receive a housing subsidy from my employer whereby the money(Bond) is directly deposited into Absa's bond account, this was confirmed by Absa and my employer. Yet a double deduction came off my salary. I was in contact with Absa and they confirmed it was a double deduction and I have to wait for a reversal 5 - 7 working days. I find it ridiculous being a client of ABSA bank and have to wait that long for a deposit . I have other obligations and might run into trouble with my creditors in turn effecting my NCR status.

I truly hope this catch the attention of someone who can assist to reaffirm my faith in this institution.