A Don't Care Attitude.

A ABSA vehicle insurance policy was *****ulently taken out in my name and premiums deducted from my bank account .Although the *****ulent policy was ultimately cancelled,I am struggling to get feedback from ABSA ***** Department and my refundsThe issue was reported to them as advised.This is despite the fact that I helped them with the details of the vehicles (not my vehicle) as received from their Vehicle Insurance department.ABSA does record calls.What is so difficult for their employee,Phillemon Chidi,to get this matter resolved.It has been months of broken promises to give me feedback.