A disappointing experience yet again with Absa bank and this time inside the branch

This is so wrong we wake up so early in the morning hoping to get urgent assistant from the bank consultants but little do we know. I, in fact we have been stuck for 2 hours waiting on a consultant to help us. I came here early in the morning people whom I was with even left because it was taking longer than expected. Mind you, there are only two consultants. One guy up and down and the other just chatting and laughing with I do not know who looks like family members. I am so upset nobody has the nerve to even explain to us or assist us that someone will help. Down right and disrespectful!