A disappointed and disgusted customer

I recently had an issue with ABSA debiting charges from my account that I did not understand, so I decided to contact their customer services. I first called on Monday 24 August and spoke to a customer service agent named Norman Motjiane regarding my issue. He said the issue would be resolved on 24 hours. With no success by Wednesday 26 August I decided to CALL ABSA Customer care again. This time I spoke with a lady named Julie Darries, who promised to look into my issue and get back to me within the day. By Thursday afternoon I still had not heard from her. I then decided to visit my branch to further investigate the problem myself.

On further Enquiries I then discovered that the problem was on my side and that I just didn't understand how their system worked.

My reason for this review is because I am sorely disgusted with ABSAs poor customer service in assisting me to resolve the issue. Even if the problem was on my end, they could have educated me on their systems and allayed my concerns and anxiety, however they chose to ignore me. What lousy customer service.