1 reviews | Active since Apr 2013
A DEBIT ORDER PARTY ON MY ACCOUNT: ABSA
I recently discovered that there are a multiple unauthorised debit orders in my Absa account, each taking either R99 or R98 per month. Since there isn't any details available about debit orders on the banking app, just codes, I then went to complain at the Kempton Park branch and the person assisting me confirmed about six (6) or more different unauthorised debit orders active in my account. This had been happening for many months or possibly year(s). How could I have not noticed anything? Because I simply trusted my bank, Absa, to secure my money as promised for small service fees as agreed. Anyway, he reversed the ********** debit orders from 40 days back until present. He couldn't even tell when did this 'giving away my money to strangers' without my knowledge gig start. As for the money ****** beyond 40 days, possibly thousands, he told me nothing can be done to retrieve it. My loss! Apparently not enough pain for me because Absa decided to charge me transaction fees, some as high as R30 per debit order reversal. This nightmare cant be true, right? Legally, shouldn't they ask me first before giving anyone access to my account/money? So what can I do to hold Absa responsible for this ***** and also get all of my money back? Still I plan to remain with Absa only IF they remedy the situation satisfactorily.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. I will update you on the matter within the next 2days.
Thank you.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. I will update you on the matter within the next 2days.
Thank you.
