A day at the bank

I received a sms on 28 July 2021 which read as follows - Absa: Dear Client, an internal review was conducted on your Overdraft on account ***x. A refund is due to you for interest/fees charged. We will credit your account within the next 72 hours. Queries? Call ***. Auth FSP/NCRCP7. So I forwarded the message to their ********** department to check and was advised that it was indeed a refund due to me. I went to the bank as requested along with my ID. The lady, Michelle Jaftha, assisted me and after spending three hours with her she was still unable to give me answers because nobody knew about a circular that had been sent out to clients. It was very very frustrating for her because as much as she wanted to assist her hands were tied because the head office was short staffed and the call kept on kicking over to the next department that answered and couldn't help. Eventually the matter was resolved only because of Michelle's determination to clear up the matter. It was pleasing to know that one can still receive such dedication from service providers. In case you're wondering all this time and trouble was afforded to receive R213.90. Heads up to Michelle, who has made life easier for other staff who may come across the same query.