A company as big as Absa provides such horrible service disappointing

I am so disappointed in Absa. For a company as big as they are to provide such horrible service is very disappointing. Last week I received an on offer for a personal loan which I accepted. Shortly I was called by one of their agents who assisted me with an application telephonically. Once I completed the application the agent advised me I had to email supporting documents which I have. It was a battle again to get them to acknowledge my documents and luckily a week later today they acknowledged my documents. After several phone calls asking what's next I get told they nolonger have my application. What , funny I get sms's asking me to send them doc's as my application is pending. Now I'm ****ed and I asked them to keep their application as they are wasting my time I than get told they have been trying to get hold of me. Which is which. Now I nolonger wanner do business with them but I keep getting sms's and emails of pending applications. After calling them again last agent keeps me on hold and hangs up on me yet at the beginning of the call I was told of calls being recorded now really.