MB
Michael B
1 reviews | Active since Nov 2018
02 Nov 2021, 12:32
A client of Absa since 1988 and they are not willing to assist. Thanks Absa
I tried to purchase something from Microsoft this morning. According to them the transaction failed but according to Absa it went through. I've tried contacting card division, internet banking and even went into the bank. Nobody is willing to resolve this issue before the money clears my account and goes through to Microsoft. What will happen is Absa will do nothing till the money is released and then they will say its not their problem but I need to contact Microsoft.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
03 Nov 2021, 16:46Thank you.
Absa's reply03 Nov 2021, 16:46
Official
Thank you.
MB
Michael B's updateReviewer Update
06 Nov 2021, 09:47So my complaint was made on 02/11/2021 I got two replies from the Bank and now nothing, I get a message saying my account is overdue but NOTHING about the money that has gone missing. I told the staff at Davenport Absa this would happen and what do you know it has. All this bank is worried about is their money they don't care about the money that has vanished from my account.
MB
Michael B's update06 Nov 2021, 09:47
Reviewer Update
So my complaint was made on 02/11/2021 I got two replies from the Bank and now nothing, I get a message saying my account is overdue but NOTHING about the money that has gone missing. I told the staff at Davenport Absa this would happen and what do you know it has. All this bank is worried about is their money they don't care about the money that has vanished from my account.
Absa's replyOfficial
08 Nov 2021, 10:11Good day
We have sent you an email response, please check your emails.
We have sent you an email response, please check your emails.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply08 Nov 2021, 10:11
Official
Good day
We have sent you an email response, please check your emails.
We have sent you an email response, please check your emails.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
MB
Michael B's updateReviewer Update
08 Nov 2021, 12:22Sorry but I have no idea how you got that email as I stated my email address is ***
MB
Michael B's update08 Nov 2021, 12:22
Reviewer Update
Sorry but I have no idea how you got that email as I stated my email address is ***
Absa's replyOfficial
08 Nov 2021, 14:36Dear Michael
Please update your email on Hello because that is the email we respond to when the customer makes contact with us.
Please update your email on Hello because that is the email we respond to when the customer makes contact with us.
Absa's reply08 Nov 2021, 14:36
Official
Dear Michael
Please update your email on Hello because that is the email we respond to when the customer makes contact with us.
Please update your email on Hello because that is the email we respond to when the customer makes contact with us.
MB
Michael B's updateReviewer Update
08 Nov 2021, 14:50So exactly what I said in the first post has happened. Absa now state the money has cleared my account and I must speak to the merchant Microsoft. Seriously if the bank just acted when I notified them on 2nd November 2021 this could of been resolved. I had already contacted Microsoft and they had already given me a reference number saying the transaction failed and I should contact the bank which I did and the bank now says I must phone Microsoft. I phoned Microsoft and as I thought they say phone the bank and the bank says phone Microsoft. I've tried actually calling the Absa consultants number but its engaged.
So both Microsoft and Absa say its the other persons fault and between the two of them my money has been ******. Great work guys love the customer support
So both Microsoft and Absa say its the other persons fault and between the two of them my money has been ******. Great work guys love the customer support
MB
Michael B's update08 Nov 2021, 14:50
Reviewer Update
So exactly what I said in the first post has happened. Absa now state the money has cleared my account and I must speak to the merchant Microsoft. Seriously if the bank just acted when I notified them on 2nd November 2021 this could of been resolved. I had already contacted Microsoft and they had already given me a reference number saying the transaction failed and I should contact the bank which I did and the bank now says I must phone Microsoft. I phoned Microsoft and as I thought they say phone the bank and the bank says phone Microsoft. I've tried actually calling the Absa consultants number but its engaged.
So both Microsoft and Absa say its the other persons fault and between the two of them my money has been ******. Great work guys love the customer support
So both Microsoft and Absa say its the other persons fault and between the two of them my money has been ******. Great work guys love the customer support
Absa's replyOfficial
08 Nov 2021, 15:15.
Absa's reply08 Nov 2021, 15:15
Official
.