A Cascade of Complications with ABSA: The Downhill Journey in Trust and Service

To say that my experience with ABSA has been disappointing would be a gross understatement. I find myself utterly dismayed by the absolute lack of professionalism and trust that this company has shown.

Despite having prior negative experiences, I had chosen ABSA for managing my financial accounts, namely a credit card and a loan account. Due to my distrust and suspicion surrounding their service, I opted for making direct deposits towards my accounts.

The first hint of trouble surfaced when my pay date coincidentally fell on a public holiday. I had proactively reached out to ABSA, asking for a slight adjustment in my payment schedule. I had proposed a reasonable solution - to make my payments on the 2nd of the month instead.

While the credit card division appeared to understand my predicament and agreed to the arrangement, the loan division, after initial assurances, proved to be the polar opposite. They are not only ruining my credit score but also breaching the trust I had put into their service.

As a customer, I expected at least a minimal level of understanding and cooperation from ABSA, especially when I was the one making efforts to ensure that my payments were not delayed. But their reaction was far from understanding.

The final straw was the appalling treatment by their collections agents. On two separate occasions, I was shown the crude reality of ABSA's customer service. The agents not only failed to address my concerns but also hung up on me, blatantly showing me what they think of my business.

This experience has left a sour taste in my mouth. It is not just the damage to my credit score, but the blatant disrespect and unprofessionalism that I have faced that has left me deeply unsatisfied. I would advise anyone considering ABSA to weigh their options carefully before committing. Trust is key in financial dealings, and unfortunately, ABSA seems to have lost sight of that.