A CALL BACK WOULD BE GREAT

I just held for 28 minutes before my call was answered. Once the call was then answered, on the 2nd security question, while trying to explain to the consultant that I have been asked the question previously and I wasn't able to answer because ABSA has an account on their system or something and I am not aware of anything, he put the phone down in my ear.

Today is the 4th working day since my application. I called yesterday and asked that the person looking at the actual application call me and I have still not received a call.

I am now again on hold - 13 minutes and counting.