A bunch of *******

I did an atm deposit at Bara on the 31st of January for R1200.00 and after i had confimed the account (John Orr Technical High School) my ref Nqobile Nzima and the amount the branch/atm was hit by load shedding and so began my nightmare. I am aware that loadsheding is beyond the banks control and i expected delays in resolving my claim but i never thought i would be the one having to take time off to follow up or make the calls to get feedback and when i eventually get the feedback C-***6 almost 3 weeks after the incident i am being told they only recorved R 700.00 and i am being advised to go collect at another branch (Jabulani Mall) at my inconvenience again I also have an email advising that the same R 700.00 has been deposited into an account whose?? I would also like to know . My two greatest problems right now is my daughters school fees for the month of January is unpaid because Absa was investigating and their employee Enhle from Bara could not be bothered to keep me updated and would only get back to me after i called and when Absa finally "resolved" the matter i am now R500.00 out of pocket and I must just take it and move on. How do i make a deposit for R 1200.00 the bank finds only R700.00 where is the balance of my deposit a question non of their staff members is willing to answer