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Zama M

1 reviews | Active since May 2012

15 Dec 2019, 20:10

A bunch of **********

I am a trader and i withdrew money mistakenly into an ABSA bank account and it went through successfully. How does a bank take money and process a transaction into a wrong or non existing account. i am buffled by their system and how easily mistakes like these happen.

0
Replies (3)
Absa
Absa's reply17 Dec 2019, 14:39
Official
Dear Zama
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . 
 
 
Kind regards,
Rezona Louw 
Group Customer Care
ZM
Zama M's update17 Dec 2019, 15:08
Reviewer Update
Hi Rezona Louw,

Thanks for the call the matter is being resolved.

Regards,

Zama
Absa
Absa's reply18 Dec 2019, 08:23
Official
Dear Zama

Thank you for your posting.

We glad to hear the matter has been resolved.

Kind regards,
Rezona Louw 
Group Customer Care