A bank with no ethics or pride?

Great, it has taken almost 3 weeks for you to get back to me. Brilliant customer service I must say. I went to the branch and they took over an hour to get it sorted. That is the fifth time I have tried to get this sorted. But then when I queried a debit of R100.00 for a debit balance which was charged to my account, they tell me that during the process of porting from a savings account to a cheque account, a debit order was processed on the closed savings account and they charged me for this.

Now how the hell can this be my problem if you cannot program your system properly. Now I am penalised for your inefficiency. And then the consultant tells me that there is nothing you can do because it is a system problem.

More and more ABSA is becoming more inefficient and more full of nonsense, and in the process the customers are being penalised for this. Where is the honour in your profession if you penalise your customers for your own shortcomings. How can you still walk in public with any pride when you so blatantly ***** from your customers.

I will be moving both my accounts from you at the earliest opportunity, and I will do what I can to make sure you get no more business from me. I want to deal with honourable, professional, and ethical people, and I do not see you falling into that category with your responses to date.