LPBM
Lerato Pertuel Bonny Mashego
1 reviews | Active since Feb 2015
16 May 2023, 11:47
A bank that processes debicheck mandates without authorization from customers
Imagine ABSA admitting to receiving bulk debicheck from a creditor, without seeing authorization from the creditor and processing the debicheck mandate. What a useless bank. And I receive an email from ABSA transaction ***** explaining this then Russell Edwards saying I must ask Cartrack for my money. Russell the same way you gave my money to cartrack is the same way you will get it back to my bank account. Finish and klaar. I will give ABSA until tomorrow to return my money in my bank account, ******* bank that processes debicheck mandates without asking the creditor to show them authorization from customers
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
16 May 2023, 11:55Dear Lerato Pertuel Bonny Mashego
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Absa's reply16 May 2023, 11:55
Official
Dear Lerato Pertuel Bonny Mashego
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
