A Bank That Has NO Idea How to Treat Their Clients Whatsoever

I find it absolutely ridiculous that I had to stop my card, as the chip has malfunctioned and I have only had it for less than two years, not to mention that I mostly shop online. And I have to pay an R140 fee for a new one? How is it my fault if your quality of cards is poor and I have to pay for the consequences of this? Not to mention, I had ordered a new one, and the fee gets taken off my account before I have even been contacted with regards to the new one?! Absa, your service seems to fall further and further into disgrace and I believe many other banks have a better standard at keeping their customers satisfied. I refuse to pay for a new card if it is not my fault that it was poorly made and not to mention in this pandemic and how cardless payments are more vital, you should be giving your customers the ability to use their card safely. I expect this to be rectified. Otherwise, I have no problem moving to a better bank you treats their customers better and will be having my parents who are both black premium holders move too. Absolutely disgusted by your service.