A Bank that doesn't care

I was unable to open a Unit Trust account on the Banking App after numerous attempts. I emailed my query to ********** on 2 April 2019. Case ref C- ********** 4 was provided but nobody has bothered to come back to me with a reply and resolve the issue at hand. Why promote a feature if you are unable to resolve a technical issue? It seems that Absa is not interested in customer service at all. Absolutely pathetic! After banking with Absa for over 20 years, I think that the time has come to move to a bank that really cares.