A B S A --- DISAPPOINTING THEIR CUSTOMERS - MAKING PROMISES THEY DO NOT KEEP - NOT BRAVE, NOT PASSIONATE, NOT READY -!!

What am I supposed to do? Who can I turn to? We have Absa British Airways credit cards which are due to expire in 12 days. We have not received our new credit cards. I have phoned in on numerous occasions. I have many complaint reference numbers. I received an SMS to say I would be contacted within 8 business hours. Nothing. So yesterday I tried to use my current credit card which expires at the end of March. I cannot use it as they have blocked it. So now my current card is blocked and I have not received my new credit card and have no idea when I will be receiving it. I will now have to go to social media to start complaining as I explained on the phone call to one of the Absa complaint consultants who promised he would get back to me on the day that I spoke to him. Please listen to all the calls which you claim to have recorded. I am really sorry to do this and complain on this site but I am now at a loss and have no idea where to turn. I will need to go to facebook and the internet and twitter and instagram as well and just pray that someone is at Absa somewhere who will really be able to sort this out and not the current group of people who have been making me promises about getting it resolved and nothing is happening. I am deeply disappointed as until now I have really been impressed with your service but you have now really let me down and I can now see why your ratings from the public are so bad.