A

Good morning
Please note that the reasons in your report for rejection is purely based on details that I provided as a consumer based on MY report through MY contractor sent to ABSA in order to speed up the claims process.How can your panel of SENIOR managers make a decision solely on this NOT being an insured event , without sending out a qualified ABSA assessor to my property to validate this? Not aligned at all to TCF principals and affording your customers fair and just solutions.This is very poor through insulting my intelligence as an informed consumer and totally unacceptable!!!!
Under no circumstances was there any effort made by your organisation to send out an ABSA assessor to indeed formulate his own report and assessment on the said damages.How can you base any rejection from a report sent to you by a client himself before doing your own assessment to ensure that the repudiation is indeed valid? If I had not been so transparent and honest by MY report sent, and once again doing ABSA work for them, then maybe the outcome would have been totally different. Silly me!!!!
I merely sent this report myself, at costs to my personal finances, to get someone out, purely based on the poor service levels received from your organisation from the onset. To date, only one service provider/contractor from Absa came to my premises after I had to make 6 calls individually to AIC and then to the relevant nominated contractor, to indeed come out to inspect the damages. Again, me as a paying consumer doing your organisation's work for you.
In conclusion, I expected this typical GENERIC response, as accountability and behaviour to reject a claim through ABSA, has indeed been proven and noted. It seems that the culture of not taking accountability or ownership to resolve issues, is a common trend through all divisions within the ABSA fold. No initiative nor effort has been taken by any party, including yourselves as customer care, to really investigate and handle this matter correctly. The communication and response you sent me to this matter, is identical (word for word) to the original communication received 2 weeks ago by your inefficient and *********** claims division at AIC. Do you take me for an illiterate and uneducated individual????
By the generic response received by your organization this morning, it is crystal clear that no further intervention was taken since my original escalation on this site and on your ABSA global site took place.
I will continue on social media to communicate to all my business colleagues and the consumer public out there on just how your organization deals with claims and continues to bolster and enrich top line revenue through premium collections and outright repudiation of valid claims. In an effort to protect myself and my family members from this type of insurance *****, I have cancelled the following with Absa in the last week:
1. HOC Policy2. Facilitating Life Policies x33. Credit card facilities4. Facilitating migration of bond to FNB5. Cheque account of spouse and family members to FNB
I am fully aware that the above means absolutely nothing to your organization, as I am merely a small fish in a large pond with ABSA predators! This mail will probably vanish into the SO WHAT category of so many of your unhappy clients, but I will continue to make all aware of what I went through, despite being a loyal Absa supporter and client for the last 30 years. Relieved that I no longer form a part of this organization!!!!

Good morning

Just an update on various escalations I have sent to AIC/ABSA/Group customer care.

To date, all that I have received from this entity, is generic responses in the form of emails. No time nor effort was put in by Absa Insurance company nor their group customer services dept to actually contact me directly or telephonically to try and resolve. This I have requested from a TCF perspective many times, but in return consistently receive generic mails to refer back to my policy terms and conditions instead.

Very strange and poor that employees of this organization(AIC/Group customer services) can be extremely quick and super efficient to decline a claim, but yet applies the direct opposite behavior when me as client requests valid reasons as to why the said claim was repudiated. What makes matters even worse, is that Group customer services decides on behalf of me as client to close my complaint and concerns as resolved and dealt, yet no direct engagement on my said repudiation and complaint was actually done. No ABSA assessor nor manager took the time to investigate nor visit my site to inspect the damages and compile a report, despite tons of mails and requests from my side to do so. How can a complaint be closed without proper engagement, investigation and most importantly consent from the said complainant?
Again another example of bullish and manipulative behavior from AIC and Group customer services.

In addition and after several mails, no attempt nor communication was also made to try and retain my portfolio of business that I hold with ABSA in excess of 25 years. This was highlighted to Group customer services as well as to AIC, but no surprises and expectations from my side, as I knew that an organization as large as ABSA would not take the time to engage from a client retention perspective. What a circus!!!!

In conclusion, I am very disappointed and disgusted at the lack of ownership and accountability that this entity has shown. I seriously urge all individuals that has taken the time to read my comments, to please take caution and apply logic when ever considering placing your valuables, homes, and all other related accounts with ABSA or ABSA Insurance Company(AIC). If I had this terrible experience, I can assure all readers of this complaint, that there are thousands of clients with ABSA that has been treated in exactly the same manner. This entity is an organization that strives to bolster top line revenue and bottom line profits, in conjunction with repudiation of claims and poor customer service levels. Great recipe to build a non transparent business, off the misfortune of your client base.