92 year old ******-no ***** according to ABSA

Mother is 92 years old and has savings account with ABSA, she has no access to internet thus not registered..not on internet banking and not on cellphone banking. Once a week se withdrawes money..on 28 June after withdrawel se realised R 30 000 is gone, on request banker informed her that there was a few EFT payments made from her account that add up to R 30 000. I went to ABSA Caledon and spoke to Maryna who confirmed that there was an electronic banking profile linked to her account. She then FREEZED the account as well as the FALSE/*****ILANT electronic banking profile. To be sure the account has been freezed she tried to withdraw money after 2 weeks and she could not. ABSA Caledon just told us they referred the matter to ***** department. When she received her monthly statement in August she saw that another R 20 000 was transferrred from her account which means het savings are now all gone..this after ABSA ensured us the account is freezed. I then contact Heather Louw ( ********** ) at Century City (Regional ofice) to enquire about this. She would have phoned me back which did not happen. I drove all the way (170km) from Caledon to see here just to here that she referred the matter to Tanie Bleed ( ********** ). Tanie Bleed apparently would have phoned me which also did not happen. I then phoned her and she told me the matter is whith the ***** department and they are awaiting feedback. ***** then called just to inform me there was no *****ilant activity whatsoever. So account got freezed by ABSA, still money down to the last cent got transferred which leaves an 92 year old without a penny...BUT THERE WAS NO *****!!!!!!! My mother's health since worsened as she is suffering from occasional heart failure but no one is giving a damn!!!!!