9-Year Maladministration & Dishonest Communication by ABSA Trust – Estate 009528/2017

I am appalled by the gross professional negligence of ABSA Trust regarding my late father's estate (***/2017). It has been 9 years since my father passed, and despite ABSA being paid an executor’s fee of R35,699.59 in 2017, they have failed to finalize the transfer of estate vehicles.

The points of my complaint are as follows:

Dishonest Communication: On 23 February 2026, an ABSA assistant (Jabulani Makhubela) claimed in writing that new Letters of Executorship were issued. However, the Master’s ICMS Portal confirms no activity has occurred on this file since July 2017.

Financial Prejudice: Due to ABSA’s dormancy, I have suffered R13,936.80 in damages, including R4,976.20 out-of-pocket costs from 2022 and R8,960.60 in current licensing arrears and penalties.

Administrative Failure: Investigator Emile Scholtz claimed records were "destroyed" under a 7-year rule, which is legally impossible for an unfinalized mandate.

I have identified Simbulele Doni (F2111) and Sherine Jansen (F0067) as the FISA-registered professionals responsible for oversight. I demand an immediate settlement of the R13,936.80 and the delivery of signed NCO forms.

ABSA Reference: C-***3