9 weeks later and no resolution

Logged a call with Absa insurance for a burst geyser, call reference ********** , matter was attended to however after logging a complaint with reference to water pressure being low, 2 different plumbers have been sent out reports supposedly logged with Absa for decision on way forward. After numerous telephonic contacts with Absa insurance, till today no resolution, no feedback, no updates. No-one from Absa has even taken the time to give me a call (customer) to update on progress / delay. absolutely shocked at the lack of service and or interest in resolving the matter.