8 months delay in finalising my claim. No replies

In december i had a accident in Durban , while on holiday. The driver that knocked me Mr S Ethwar ID *** has insurance with ABSA Commercial insurance, and he assured his broker will sort out the matter. In January i informed my insurance company about the accident and told, i will claim as a third party. From Jan to March there was a back and forth with the broker lynette bunker and insurance underwriters, Premier Claims services, case number 130441. they wanted copies of vehicle paper and letter from my insurance i will not claim. In April Premier Claims services acknowledged my claim and gave a case number. Every month since then i have to keep calling Mr Ethwar, Lynette Bunker and Premier Claims, asking them when can i take my car to the panel beater. From May to now 24th Aug, i still havent received a proper reply. Every month they keep saying they are waiting for Mr Ethwar to pay his excess. Mr Ethwar says he has no excess on his contract and refuses to pay the R1000. The insurance company keeps saying they are waiting for him , and in the mean time 8 months later , i am still waiting to fix my car damages worth R22,000. absolute disgrace . Reagan Moodley ***