8 months and still going

this is my second complaint for same issue.because absa is not giving me feedback for the first .i have tried to cancel my life policy with absa back in september 2014 . i have given them everytime all documents they have requested but still the policy have not been cancelled . i have payed oct,nov and dec 2014 and jan,feb.mar,aprand may 2015.the last i heard from absa paarden eiland was at the begining of last month , the manager at the bank called and said that thaey have all the documents they need to cancel ,everything is in order and that it will take ten working days for the policy to be cancelled.WHY IS THE POLICY STILL NOT CANCELLED?<br> <br> PLEASE!<br> THIS IS UNACCEPTABLE<br>