AK
Alison K

1 reviews | Active since Feb 2024

11 Apr 2025, 23:29

*****

I had a cash send issue with was attended to and I was quite impressed with the lady I spoke to however someone decided to go on the system and open a current account without my consent. I want to know who is it , why and what measures will be taken regarding this. This is violating my rights as a customer. What happened to popi act? So now your agents do as they please with our profiles? That's *****. I never asked for a second transactional account. I'm extremely furious about this!

0
Replies (1)
Absa
Absa's reply14 Apr 2025, 12:17
Official
Dear Alison Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe