JF
Jason F
1 reviews | Active since Sept 2017
14 Oct 2024, 09:42
7 Departments unable to assist with simple query
Good Day,
I am deeply irate at the customer support received telephonically. After being transferred to 7 departments to assist replacing a debit card, nobody could help or point me to the right persons. Not one could also explain the error I'm getting on the banking app.
Your customer support is severely lacking.
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Replies (1)JF
Jason F's updateReviewer Update
16 Oct 2024, 12:49Good Day,
following our conversation, the service received is still lacking. I had to take time off to complete a simple task as renewing a debit card which is advertised to be possible via the banking app. I went to a branch to wait 3 hours for a card.
this is not possible via the banking app. and none of the departments spoken to (including the banking app supprt team) could resolve this.
DISMAL SERVICE FROM ABSA AS A WHOLE ESTABLISHMENT
following our conversation, the service received is still lacking. I had to take time off to complete a simple task as renewing a debit card which is advertised to be possible via the banking app. I went to a branch to wait 3 hours for a card.
this is not possible via the banking app. and none of the departments spoken to (including the banking app supprt team) could resolve this.
DISMAL SERVICE FROM ABSA AS A WHOLE ESTABLISHMENT
JF
Jason F's update16 Oct 2024, 12:49
Reviewer Update
Good Day,
following our conversation, the service received is still lacking. I had to take time off to complete a simple task as renewing a debit card which is advertised to be possible via the banking app. I went to a branch to wait 3 hours for a card.
this is not possible via the banking app. and none of the departments spoken to (including the banking app supprt team) could resolve this.
DISMAL SERVICE FROM ABSA AS A WHOLE ESTABLISHMENT
following our conversation, the service received is still lacking. I had to take time off to complete a simple task as renewing a debit card which is advertised to be possible via the banking app. I went to a branch to wait 3 hours for a card.
this is not possible via the banking app. and none of the departments spoken to (including the banking app supprt team) could resolve this.
DISMAL SERVICE FROM ABSA AS A WHOLE ESTABLISHMENT