7 Days and counting to get outcome on a 3 day application process. This is the new Absa

I app**** for a personal loan through my Online profile on Sunday the 10th of March. I follow up on Wednesday the 13th and spoke to a consultant, Justin who advise application is pending and need to be completed. Done it again with him and provisional approved. Before call ended ask what do I need to submit he indicated nothing. On Thursday afternoon informed to send salary advise and bank statements. Obtained and send on Friday the 15th, considering this is now being a week already. Follow up today just to be informed the mail / docs have not even been allocated to a credit assessor yet. Consultant took the reference number check and informed only allocated now. 7 Working days and I will now wait another 3 to get finalisation. This is for vehicle repairs. Now I am asking by Absa why have I moved to Nedbank. Will visit Nedbank tomorrow and source assistance from them? Would though with competition in the banking sector currently are customers valued and service practised. Moving on!