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I app**** for a personal loan two days ago and I got a notification from the credit bureau that they made a credit enquiry and I called them to ask how far they are regarding the loan. The Lady I spoke to said I should wait 3 to 5 days but she will check for me. She asked me to stay on the line whilst she checks for me . She came back and said that I should send documentation. In which I told her that I attached my bank statement on my online application because it was the only thing requested. She said I should email the documents. I emailed the documents and called in the afternoon to check if they have been received, the least I spoke to also said I should email my documentation which is what frustrated me even further. The last application I made I was called in minutes and approved immediately and the money was in before I hung up, the gentleman at the time said it was fast because I am Absa client. If my loan will not be attended to, can absa please remove their enquiry because it will affect my credit score.