1 reviews | Active since Oct 2017
+60min on hold to unblock internet banking
After having people jump the line and no one to direct customers to the right counter, I finally arrived at the consultant who helped me. She did a wonderful job, but we were put on hold for +60mins (still counting) just to lift the hold... I find this unacceptable.
Dear Customer
Thank you for bringing this matter to our attention. Contact was made with internet banking staff and the findings were that they had too many incoming calls resulting in the long wait.
We apologise for that experience and promise to do better in the near future...please bear with us through this journey.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Contact was made with internet banking staff and the findings were that they had too many incoming calls resulting in the long wait.
We apologise for that experience and promise to do better in the near future...please bear with us through this journey.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd